18 Months Warranty

When you make a claim, you’ll usually need:

• proof of purchase - usually a receipt showing where and when you bought the goods
• details of what the problem is
• a photocopy of the warranty or guarantee

If you haven’t filled in a return card on a manufacturer’s guarantee

You should’ve filled in a registration card and sent it back to the manufacturer.

If you haven’t, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. You might also be able to register online.

If you can’t find contact details, call the seller or trader and ask for advice. They may say the guarantee is no longer valid.

Check the small print

Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase ‘third party rights’. It’s important you look out these words if you bought it second hand or were given it as a gift.

Look out for the time limit - this’ll be when the warranty or guarantee expires.

Check whether you’ll have to pay postage, packing and transportation costs if you have to send something back - the document should say.